REFUND POLICY – ERICDU

REFUND POLICY

1. What measures users need to take
The return authorization must be requested within 60 days after the delivery date. You must contact us at ericdu.shop@outlook.com to request and receive an RMA.

The return authorization number must be provided with the product you are returning. After receiving the RMA, please return the product and send us an email with the RMA and tracking number so that we can track your return.

You must return the product to the address provided for a refund at your expense within 5 days after receiving the RMA.

The returned product must be in good physical condition (no physical damage or damage). All accessories included at the time of purchase must be included in the return.

2. Applicability of returns and refunds
If you are not satisfied with the product, please return the product and request a refund within 60 days from the date of delivery. Refunded
The product must be in good physical condition (no physical damage or damage). All accessories included at the time of purchase must be included in the return.

Shipping and handling fees, gift wrapping fees and taxes paid (such as state, customs or value-added tax) are not refundable.

You are responsible and must prepay all shipping costs and bear the risk of loss or damage to the returned product on the way back to ericdu.shop.

After the product is shipped, the customer is responsible for the return shipping cost.

If you (a) return the product to ERICDU without ERICDU's return authorization (a) or (b) all parts and accessories that did not come with the original at the time of purchase, ERICDU reserves the right to refuse such return or charge you 30 % Restocking fee right. The higher of the original product price or the retail price of missing parts and accessories.

If the product is inspected and determined to be in good condition, ERICDU reserves the right to charge you 30% of the purchase fee. This fee is used to pay for labor and repackaging of products in good condition.

Non-returnable items:

Gift cards are available
Downloaded software products
Some health and personal care products
In order to complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In some cases, only refunds (if any) (if any) will be refunded

Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape or opened vinyl record
Any items in non-original condition, damaged or missing parts due to reasons other than our fault
Any product returned more than 60 days after the return
Refund (if applicable)

After receiving and checking the return, we will send you an email to notify you that we have received your return. Items returned. We will also notify you to approve or reject the refund.

If you are approved, the refund will be processed within 5 days and the credit limit will be automatically applied to your credit card or original payment method.

Delay or omission of refund (if any) (if any),

If you haven’t received a refund, please check your bank account again. Then contact your credit card company, it may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all of these operations but still have not received a refund, please contact us at ericdu.shop@outlook.com.

Sale goods (if any)

Only regular-priced items can be returned, unfortunately, no refunds.

Exchange (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to ericdu.shop@outlook.com and we will provide you with further instructions on returning the item for exchange. Please note that we will not accept any exchange for more than 60 days from the date of delivery.

gift

If the item is marked as a gift when it is purchased and shipped directly to you, you will receive a gift credit for the return value. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item is not marked as a gift at the time of purchase, or the gift-giver has already shipped the order to himself and sent to you later, we will refund the gift-giver and he will understand your return.

3. Accept returns
The deadline must be within 60 days after the delivery date to request a return authorization. Please note that we will not accept any exchange for more than 60 days from the date of delivery.

4. How long will the user be
Refunds will be refunded within five working days of receipt of the return.


Do you have any questions about your return? Send by email to ericdu.shop@outlook.com or call: +1 3022902667

return address:
4 Marsh Lane
Elkton MD 21921
3022902667